ExtremeCloud IQ Review

Management can be done with either an onsite appliance or a virtual appliance.

What is most valuable?

No controller is required. Management can be done with either an onsite appliance or a virtual appliance. The heat map is a great aid in choosing the number and location of access points.

How has it helped my organization?

It allows our guests to register and accept our terms and conditions without the paperwork that the IT team used to have to do to get someone connected to WiFi.

What needs improvement?

The firewall inside the AP is a little limited in what it can do. Aerohive support indicated that there are some improvements planned for the next release of software.

For how long have I used the solution?

I have used it for six months.

What was my experience with deployment of the solution?

Deployment went without any major issues. Most of our issues were with getting cable runs to the AP locations. We wanted an open guest network that would allow access to only our website. That did not work as planned, and we needed support assistance.

What do I think about the stability of the solution?

Our WiFi has been running without issues since deployment. Changes have been easy to implement. We upgraded the AP software once and the HiveManager NG once without any downtime.

What do I think about the scalability of the solution?

We have not encountered any scalability issues. We added an AP to a new building in a few minutes; had a staffer plug in the AP and it appeared in our manager and received our configuration.

How are customer service and technical support?

Customer Service:

Customer service is excellent. We purchased through a local reseller, and they were our point of contact; took the time to make sure everything was ready for our deployment.

Technical Support:

Technical support is very good. We did find a couple of software bugs, and we were escalated quickly through support levels and got resolutions for most within a couple of weeks, with the last pending a major software release. They did assist in a workaround until the update is available.

Which solution did I use previously and why did I switch?

We previously used Meraki. We looked at TCO for five years and the Aerohive looks like it will be less expensive, especially if purchased with the support up front.

How was the initial setup?

Initial setup was a little complex because of the number of options in configuration. It was a little complicated because we did not find the management interface intuitive about making changes to previously created access groups and SSIDs.

What about the implementation team?

A vendor team of one person implemented it. That was all that was required to get us up and running in one day for 14 APs and 8 SSIDs.

What was our ROI?

ROI is just under three years. The guest registration allows us to require the user to read and accept terms and conditions before connecting and the basic firewall in the APs made it easy to enforce without extra hardware per site.

What's my experience with pricing, setup cost, and licensing?

There are good discounts for purchasing APs with the support up front. Go for the three- or five-year options if budget allows. The heat map tends to be very conservative so you might be able to use fewer APs than the tool suggests. An extra AP or two is cheaper than a full site survey.

Which other solutions did I evaluate?

Meraki, Aruba, and Ubiquiti were evaluated along with Aerohive. We had evaluation APs from Meraki and Aruba. We looked at coverage, ease of use, and TCO.

What other advice do I have?

The cloud version of the controller is a little better supported than the on-premises version. Only select the onsite version if there are security concerns.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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