ExtremeCloud IQ Review

The Hive Manager is easy to use and navigate, even for someone with little network experience.


What is most valuable?

The Hive Manager is extremely easy to use and navigate, even for someone with very little network experience. The interface is very logical and easy to manage.

How has it helped my organization?

After recently decreasing our tech staff, Aerohive has been a lifesaver. Our network rarely needs attention, and the reports and configurations are easy to run when needed. This has saved us a lot of man-hours!

What needs improvement?

Pricing is a little high, but I have no complaints with the service or devices themselves. Occasionally, a device needs to be rebooted, but it is rare.

For how long have I used the solution?

I have used it for two years.

What was my experience with deployment of the solution?

We did not encounter any problems with deployment. Once everything was hooked up, and the configurations were set, it all fell into place seemlessly.

What do I think about the stability of the solution?

Issues with stability are few and far between. Occasionally, an access point needs a reboot, but our clients have no trouble accessing the network on a regular basis.

What do I think about the scalability of the solution?

We have not had any issues with scalability. As we transitioned to Aerohive, we still had other access points in use, from another manufacturer. We've never had any trouble with increased use, or multiple devices.

How are customer service and technical support?

Customer Service:

Customer service is probably the area I am most happy with. They have it right. Aerohive is easy to get in touch with, quick to answer any questions, and they were very patient with me. I had very little experience, and they walked me through everything I needed to know, checked in frequently, and made sure I was happy.

Technical Support:

The level of tech support is fantastic. They are very much in the business of helping customers quickly and efficiently.

Which solution did I use previously and why did I switch?

We did have another solution in place. I switched because of the ease of use I saw with the Hive Manager. Also, Aerohive had helped with the network at a conference I attended, and it was the best year we ever had in terms of connection.

How was the initial setup?

The initial setup was very straightforward. As someone with very limited network experience, I was able to get the devices up and running myself with just a couple of calls for support.

What about the implementation team?

I implemented through a vendor team. Their knowledge was fantastic, and the collaboration between them and the Aerohive folks was amazing. Both were included in all correspondences.

What was our ROI?

It's very difficult to calculate the ROI on something like this, but here's what I can say: We were able to layoff our network administrator, and give the network over to someone with very little experience. We saved a salary, and not many of my hours are currently being spent on the network. So I think the return is very high!

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing appear to be a bit high, but you get what you pay for. It's a great product with excellent customer support.

Which other solutions did I evaluate?

We evaluated Meraki and that was a close second. In the end, I do believe we made the correct decision for our organization.

What other advice do I have?

When you are considering a move to Aerohive, ask if you can get a sample device to run on your network. I did this, played around with it for a while, and it helped tremendously.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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