F5 Advanced WAF Review

Enables our website to work faster and better and it has a lower impact on our server

What is our primary use case?

We use this program 24/7 as a firewall to block malicious requests. We update regularly.

How has it helped my organization?

The solution speeds up our web application speed. This increases the availability of our services, because of the web base load balancer. It also improves our application security because of the additional features of the web application firewall. So our website works faster and better and it has a lower impact on our servers.

What is most valuable?

The features I find most valuable is the behavior analysis and the additional subscription for global threats. It's an additional feature, which I haven't seen in another solution. I also like the DDos protection behavior too, because some DDos are quite a problem and we have problems with it.

I am very happy with the interface, the dashboard, and the reports. Whenever I see a malicious request, I can see if I blocked it and then I can decide if I want to accept or decline. I am therefore completely happy with the ability to report and so on. 

What needs improvement?

This solution is the best out there on the market. One thing that can be improved, is to increase the quantity over predefine policy. I know it's impossible to do it all, but what I would have liked to increase the ready-to-deploy templates with only a few clicks.

For how long have I used the solution?

I've been using the solution for four months on our premises now.

What do I think about the stability of the solution?

I have had no issues with the stability. Even my friends with bigger installation systems are satisfied with the stability. I believe it depends on how many features you use. I have also had no issues with clusters or software update signature updates. I believe this program is even more stable than the Windows server.

What do I think about the scalability of the solution?

Whenever I need more performance, I just buy upgrade licenses and additional license keys. So scalability is a question of paying more. It is simple. Everybody who uses the site employs external clients. 

How are customer service and technical support?

When I asked support for help they answered the same day with the answer. But it was small issues. I haven't had any serious bugs or any troubleshooting.

Which solution did I use previously and why did I switch?

I have used different products with lower segments in other solutions. Some were magic when it comes to security and availability but they don't provide visibility on how it works, how it secures and so on. And there is no additional protection from both ends to have a behavior analysis. That is why we chose Advanced WAF. We chose it because of its additional features. We need a solution that is stable and that can offer deep analysis.  

How was the initial setup?

The installment was straightforward and it took us about two hours. Deployment took a week or maybe two to complete. Complete installation for such a complex system is quite fast. 

What's my experience with pricing, setup cost, and licensing?

After buying the program, you just pay for the support every year.

What other advice do I have?

I definitely recommend this solution because of the time you save on analysis. It is a stable program and you get additional features. The more you work on it, the more features you discover. I rate this solution ten out of ten.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
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