F5 BIG-IP Review

Good customization with knowledgeable and responsive support


What is our primary use case?

We are using this solution as a load balancer and reverse proxy.

What is most valuable?

The most valuable feature is customization.

What needs improvement?

We are currently using BIG-IP and NetScaler and we wanted to have just one technology. We will be replacing F5 in March.

NetScaler is primarily used for Citrix purposes and BIG-IP is being used as a reverse proxy for our other applications.  We would like to manage it easily with one technology.

I would like to see better integration. I can remember when we were implementing ADFS, we had some challenges.

There is not a lot of documentation available where you can refer to and configure any new technologies.

For how long have I used the solution?

I have been working with F5 BIG-IP for approximately seven years but our organization has been using this solution for 13 years.

What do I think about the stability of the solution?

This solution is stable. We have not experienced any issues.

What do I think about the scalability of the solution?

It's a scalable solution and we have not had any limitations. We have approximately 3,000 users.

How are customer service and technical support?

Technical support is very good in terms of their technical knowledge and assistance.

We have had contact with both F5 and Citrix. 

F5 has a good technical team who can assist and understand the problem and respond quickly. However, Citrix has been a challenge for us.

How was the initial setup?

When we were setting up for Azure we had some challenges.

We have an internal team of two for maintenance and reporting.

What other advice do I have?

I would definitely recommend this solution to others who are interested in using it.

I need to have a deeper understanding of F5 technology.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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