LTM is a full-reverse proxy, handling connections from clients. The F5 LTM uses Virtual Services (VSs) and Virtual IPs (VIPs) to configure a load balancing setup for a service. We have used this feature in many applications, especially for HTTP and HTTPS.
Room for Improvement
There is room for improvement with their firmware quality control. A bug in the firmware caused hardware failures.
Use of Solution
I have been using it for one year.
Unfortunately, we faced hardware failures and a lot of other problems, as well.
With the hardware failure problem, we faced a management problem via the GUI. We could only manage the device through the CLI. The issue was caused by a firmware bug.
In addition, health check statistics like CPU and memory utilization were not correct.
It is F5’s responsibility to solve those problems, and I don’t know how they can release firmware with such bugs to their customers.
Customer Service and Technical Support
F5 support can be rated low on the scale, as there is a problem regarding handover between their engineers when we follow-up with them about some technical cases.
I recommend considering NetScaler, as well.