Fidelis Elevate Review

Easy to setup, good support, and good endpoint script execution

What is our primary use case?

We have a lab in our company and we are service providers. 

The primary use case of this solution is for endpoint detection and response, EDR.

What is most valuable?

What I like the most about this solution is the complexity. It covers a lot of areas, unlike other solutions.

Also, I like the endpoint script execution.

What needs improvement?

One of the components of Fidelis is on the Windows Server. All the other components are on Linux. I would like to remove the Windows Server.

I have had many conversations with Fidelis representatives. A lot of time is being spent with them.

The reports in the endpoint area of Elevate can be improved.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

I have not experienced any issues with stability.

What do I think about the scalability of the solution?

It's scalable.

How are customer service and technical support?

Technical support is very good.

How was the initial setup?

The initial setup is straightforward. It was an easy POC.

It took two days to deploy.

We have two engineers to maintain this product.

What's my experience with pricing, setup cost, and licensing?

It's quite expensive but we can customize it to reduce the price.

What other advice do I have?

I would recommend Fidelis to others.

I would rate this product a nine out of ten.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Find out what your peers are saying about Fidelis Cybersecurity, Palo Alto Networks, Trend Micro and others in Extended Detection and Response (XDR). Updated: May 2021.
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