Fidelis Elevate Review

A scalable yet complex solution with some detection issues


What is most valuable?

We like this solution for some reasons and we don't like it for other reasons. We don't like it because it's new and it has a lot of issues detection-wise; however, they are growing and they are fixing this issue. 

What needs improvement?

The detection is determined by the analyst. The analyst has to do the detection. It's not similar to FireEye Mandiant, which has pre-set detection. Still, Fidelis Elevate is improving. As of now, they are creating a lot of detection rules and tools for detecting malicious activity.

Configuration, in terms of building the collector and communicating with endpoints, is complex. There is a lot of backend software that needs to be installed on all of the hardware as well.

For how long have I used the solution?

We have been using this solution for one year. 

What do I think about the stability of the solution?

I think it's quite stable — we haven't experienced that many issues. Recently, we had some issues, but they fixed them immediately. Still, I'd say it's quite stable, overall. 

What do I think about the scalability of the solution?

Compared to similar solutions, it's quite scalable. You just need to add more storage to scale-up.

How are customer service and technical support?

The technical support is very helpful.

How was the initial setup?

The initial setup is complex — the backend is complex. You have to build multiple layers. For example, they have something called a "bridge" and something called a "collector". You have to connect all of these together in order to set up the solution properly. Overall, deployment took a couple of weeks. 

What other advice do I have?

Overall, as someone who has three years of experience with this solution, on a scale from one to ten, I would give Fidelis Elevate a rating of seven. I would not recommend this solution to others. Although we're currently using it, we're looking to replace it with another solution. 

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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