What is our primary use case?
We moved on to FireEye HX as an endpoint solution. Mainly, this is the next-generation endpoint protection where it protects the endpoints not just from the office network but also from roaming. Its capability seeing today's threat actors is the best one.
How has it helped my organization?
This gives us a more secure and completely scalable zero-day model security product to the endpoint. We manage not only the software but also the next-gen AV.
What is most valuable?
All the features of HX give the administrator control over the managed devices:
- Managing is easy
- The different threat actor based signature
- Behavioural analysis
- Malware protection
- Zero-day protection
IOC based detections are really the best ones. However, the enterprise search option is a hunting option given to the admin.
What needs improvement?
- AV management based on manual scan
- Manual scan feature is not easily done
- A long way of setting hostname set, and
- Scheduling over policy which is time taking and I don't feel comfortable.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Performance wise, it's good. The agent does not consume much process or CPU.
How is customer service and technical support?
Great support, a well technology-minded guy with a proactive and ready-to-resolve easy attitude.
How was the initial setup?
What about the implementation team?
In-house, and sometimes getting help from the product vendor.
What was our ROI?
Though it's expensive, it gives the security required to be trusted with the product.
Find out what your peers are saying about FireEye, CrowdStrike, Carbon Black and others in Endpoint Detection and Response (EDR). Updated: February 2021.
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