FireEye Endpoint Security Review

The solution is very precise for detecting risks, but the operational quality has some issues


What is our primary use case?

The primary use case is to locate unknown malware.

How has it helped my organization?

The solution made it possible for us to have visibility into the amount of malware and threats which were coming into our company.

The solution has helped to increase staff productivity.

What is most valuable?

It is very valuable in finding out unknown malware.

What needs improvement?

I hope the solution can be used in cloud systems going forward.

What do I think about the stability of the solution?

The stability is not so bad, but also not so good.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and technical support?

We have our technical teams who can do PoCs. Also, our local vendor can support us.

If you previously used a different solution, which one did you use and why did you switch?

We did not use a solution prior to this one.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We used a reseller who was good for the first stage of the implementation. However, for the operational phase, they were not so good. The QA time takes too much time. Their response time was lacking.

What was our ROI?

We have seen a 50 percent decrease in the meantime when detecting a response to threats.

Which other solutions did I evaluate?

We did look at other vendors, like Cylance. We chose FireEye because they have a long history, which results in stability.

What other advice do I have?

First, implement it. Then, see what is going on in your company. You will see that there are many risks which you have never seen.

The product is not bad, but there may be somethings that need to be modified. The solution is very precise for detecting risks, but the operational quality has some issues.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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