FireEye Network Security Review
Provides a target response time of one minute for both hardware and software issues— and immediate escalation to level-two advanced support for high-severity issues.


After the release of our first product we had a lot more exposure with the public and we knew we would attract some unwanted attention. We started looking at solutions for network hardening and intrusion protection.

We engaged The Herjavec Group to perform a network penetration test. THG offers a comprehensive suite of security and network services to organizations around the world, supported by Canada’s largest group of certified security professionals. Although the initial findings from the test showed the existing network to be robust, through practical experience with other similar clients, THG recommended implementing a FireEye Network Threat Prevention Platform. We felt comfortable after seeing the early results of the penetration test but decided to do an in-house demo of the FireEye Network Threat Prevention Platform to see how it would add to the protection of our internal systems and R&D network. As part of the overall evaluation of similar technologies, along with THG’s recommendation to evaluate FireEye, we also looked at several other competitive offerings. Once we had a chance to do our own due diligence, it was clear that there is really nothing else that compares with the FireEye appliance. After the proof of concept, I really didn’t have to do much to justify the investment. We immediately purchased the FireEye Network Threat Prevention Platform.

With any new solution the deployment effort and ongoing management overhead is always a consideration. We’ve been really pleased with how straightforward the FireEye solution is to manage. Installation was very simple, and the solution requires little-to-no ongoing maintenance. Because threat protection is a mission-critical function, we opted for the FireEye Platinum Support program. This level of support provides a target response time of one minute for both hardware and software issues— and immediate escalation to level-two advanced support engineering for any high-severity issues encountered. Our board of directors are very conscious about the value of the intellectual property that we are constantly creating and very sensitive to security concerns—especially cyber-based threats. You can’t put a price on an attack, especially when it’s your company’s underlying IP at risk. FireEye gives us leading edge protection.

Disclosure: IT Central Station has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.

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