Five9 Review

Extremely easy to manage and maintain. Though well worth it, seems a bit pricey.

What is our primary use case?

We use Five9 to recruit agents all over the country, to set appointments for a lot of our agents, and to handle inbound insurance seminar request calls.

What is most valuable?

Five9 is extremely easy to manage and maintain. I solely handle the Five9 solution for our entire call center. It is that easy.

How has it helped my organization?

Five9 lets us call all over the country using local area codes to set appointments for our agents everywhere from our central office.

What needs improvement?

Sometimes, there are some some call quality issue complaints from our users. After an extensive investigation, it just seems to be a little hiccup within Five9 itself or the customer phone that we are dialing, but this is no major issue at all.

What do I think about the stability of the solution?

A few call quality issues, but nothing major at all.

What do I think about the scalability of the solution?

It is very scalable.

How are customer service and technical support?

An eight out of 10.

Which solution did I use previously and why did I switch?

Five9 was the first solution we used to implement our call center, and I am glad we did.

What about the implementation team?

It was implemented right before I started working at my company.

What's my experience with pricing, setup cost, and licensing?

It seems a little pricey, but it is totally worth it.

Which other solutions did I evaluate?

It was implemented right before I started working at my company.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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