The most valuable feature has been the single stream of support. We no longer have to go between vendors to see where the problem lies, so we avoid finger pointing, etc.
Also, we like the streamlined integration for our data centers. As we deploy new sites, or refresh hardware, we know what specifications we are installing ahead of time.
Room for Improvement
I think that new developments in what each vendor offers that makes the overall system easier to configure and manage could be better. Customers could be more aware of what to plan for in the future to be able to scale and grow. It depends what the technologies and protocols are in the environment.
It's been very stable, we have not had many outages, and if we have, there has been a misconfiguration during setup. However, once it's fully deployed, it's been smooth.
The scalability has been great, whether it's VMware, or if you need more blades, or storage that needs to grow is also easy to expand. We went through a storage expansion, but we built the network portion a bit bigger so it was ready for the expansion. We had physical ports available, it's things like that.
Customer Service and Technical Support
The support has been good. We’ve had issues that once we got to the bottom of the specific issue there were struggles with the individual vendors, but overall once they analyze the problem, we are pointed in the right direction.
The initial setup was a learning curve, but once we got the hang of it, it wasn't too bad.
It’s not perfect, nothing is, but it’s very good. I would say that it’s definitely worth the investment just for the ease of implementation and the pre-qualified support packages that are included. You know that the architecture and the implementation/environment will be supported by all vendors involved.