We really like the validated design, just being able to reach out to one number and get support from the whole staff. For us, with FlexPod, just the support is really our biggest key. It's just virtualized servers of various sorts: active directory and exchange servers.
Improvements to My Organization
Just the biggest benefit has been performance, not having to worry about is this component going to be able to work with another component, since it is all validated. When we've had problems, just being able to call one number to get it fixed. that saved us lots of time.
Room for Improvement
It would be nice to have more of a single pane of glass from a management standpoint. As it is now, we can manage the virtual machines and the storage from one, but then we start getting it, okay, now we have to manage another component, we have to go to another area.
The third component, we have to go to another one. It would be nice just to have one central management component for the whole FlexPod solution.
We also had some issues with some performance initially, under our first system; then once we did an upgrade, we haven't had any issues since. New model would have higher rating.
Use of Solution
We've had FlexPod for five to six years and we have not had any downtime.
Stability has been rock solid. We haven't had any issues from a stability standpoint.
The scalability has been pretty good. We tend to just upgrade components when needed, and just never had any issues with that upgrade process. We are the world's largest tire distributor, so it's been a big deal for us to be able to scale out.
Customer Service and Technical Support
We have used technical support. I would give them a rating of 7/10. Our initial problem is that I think we got an engineer who wasn't quite aware of the whole FlexPod solution, so they were directing us incorrectly. And then we got someone who knew how to do it, and they handled it correctly.
We knew we needed a new solution because we ran out of capacity and performance. On top of the NetApp, we also evaluated EMC. They were the main ones, and we just ended up still staying with the NetApp. We decided to stay with NetApp partially because the support model we had for it, we liked better.
The initial setup was great. We had a partner do the installation and just everything went very smoothly.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.