FlexPod Review

It has simplified our support

What is our primary use case?

Primary use case is for virtualization of our phone systems and our domain.

How has it helped my organization?

Being able to contact one place to get support, e.g., if it is the virtualization end of it, hardware, or storage. There is just one place to get support.

It has simplified our support.

What is most valuable?

  • Reference design
  • Ease of use
  • Ease of support

What needs improvement?

They could improve their technical support team.

Unified management would be really nice, having one a single pane of glass to manage everything do with the solution.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It has been very stable. There has been no downtime.

What do I think about the scalability of the solution?

Over the last six years, it has scaled very well.

How are customer service and technical support?

On scale of one to 10, I would rate them about a seven. They need to have a specific phone number for you to call in for the FlexPod solution. Some of the partner support knows if it is for FlexPod, they will get you to the right department. 

Overall, I do reach the right person when I call them and they do offer the proper guidance.

Which solution did I use previously and why did I switch?

We were previously using very individual systems, then our vendor suggested this. Also, because our phone systems, we were also using reference design.

How was the initial setup?

The initial setup was very straightforward.

What about the implementation team?

We had a managed project team which did the installation.

Which other solutions did I evaluate?

We evaluated one other vendor.

We chose FlexPod because we were previous customers and know their support structure.

What other advice do I have?

When considering a solution, look at it in total from purchase. Then, look at what is going on five years down the road. Do a comparison of expansion, ease of expansion, and everything else.

Most important criteria when selecting a vendor: reliability. We receive this now from the FlexPod solution.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

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