FlexPod Review

Support cases are focused and solved faster because of the unified support


What is our primary use case?

We have a bank customer in Brazil who sells a lot of credit cards.

How has it helped my organization?

The solution simplifies infrastructure from edge to core to cloud.

The solution has made our staff more efficient, enabling them to spend time on tasks that drives our business forward.

What is most valuable?

The most valuable feature is the one support. Anytime that a customer buys a solution for a server, storage, or network, once they have trouble in their environment, everyone wants to find out who was wrong. With FlexPod, everyone is wrong and there is unified support. The best way to solve the problem is have it be everyone's problem, not just one person's problem. For FlexPod, you can call NetApp or Cisco, and I think it's the best way to solve the problem that the customer has.

The best improvement is the validated designs. Everything has compliance. Sometimes when you have a trouble with a machine, or in your switch or storage, you can just call one place to solve the problem. 

The all-flash with the fabric interconnect, along with the connections between the solution, that is the most important aspect.

What needs improvement?

It is not easy to implement. 

The networking configurations with UCS need improvement.

What do I think about the stability of the solution?

The application performance has improved in our organization. The configurations of the networks are very substantive. If the customer has trouble, we just have to make the configuration one time, then everything is okay.

What do I think about the scalability of the solution?

The scalability is good because if you want to grow your environment, then you can do it. It has compliance, stacks, and nodes.

How are customer service and technical support?

I would rate the technical support as a 10 out of 10.

The solution has decreased the unplanned downtime incidents in our organization because of the high availability of the solution. Sometimes, customers have talked about how good the support is. When they call to open a case, we can solve it in two days. To solve a problem, it use to longer: two weeks. Now, it can be solved in two to three days.

How was the initial setup?

The initial setup is a little complex.

What about the implementation team?

We are the integrator. We have five or six people to implement it. In our company, we are segmented, like networking, server, storage, etc.

What was our ROI?

Before this solution, the customer had around 15 people managing the environment. After purchasing the solution, they had just one. Their OPEX was better after this solution, and the ROI was very fast. ROI happens in about two years.

I think it has reduced data center cost but we don't have this feedback from the customer.

What's my experience with pricing, setup cost, and licensing?

We would like everything in one piece of hardware. This way we can just sell the product like a silo by putting everything in a stack together.

What other advice do I have?

I would rate it a nine (out of 10). It is the better way for the customer to has less troubles and problems.

You have one configuration and one compliance with two companies, Cisco and NetApp. I think this is the best way to make solutions.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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