Forcepoint Email Security Review

Easy initial setup, good filtering capabilities and very good technical support


What is our primary use case?

I have deployed the solution to two or three customers.  We have deployed hybrid protocol agents for the roaming user, and we did the deployment for the clients using an AWS configuration.

What is most valuable?

The filtering of the solution is very good. You can do URL filtering and, while you need a custom URL to filter under other solutions like Symantec, here the solution covers most categories and the database.

What needs improvement?

The management needs improvement. If our power goes down, there's issues booting up the manager. We have to do a backup and restore it.

We've fixed a couple of issues on the solution so far. It doesn't work perfectly all the time.

Symantec has a central management system that's quite easy to manage all devices from and makes pushing policies simple. It would be great if they could emulate this.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

I am the one who is deploying proxy projects in our company, and URL filtering is done by Forcepoint. I've also used NetScaler and Symantec, however, I've found Forcepoint better for stability purposes.

What do I think about the scalability of the solution?

We use both Forcepoint and Symantec and both are good in terms of scalability.

How are customer service and technical support?

We also use Symantec and since they've moved to Broadcom, their technical support is terrible. The customer base has noticed and a lot of people are now moving to Forcepoint, whose technical support is much, much better.

So far, we've been very satisfied with the level of support we get from Forcepoint.

Which solution did I use previously and why did I switch?

I worked with DLP on my last project. I've worked with Forcepoint's firewall as well. 

We've used Symantec in the past, but lately, we've been getting a lot fo customer complaints about them.

I've also used Infoblox.

How was the initial setup?

The initial setup is not that complex. Once we had integrated everything broadly we didn't face any issues. However, when, for example, we have power issues, we face issues booting back up.

What's my experience with pricing, setup cost, and licensing?

We pay for licensing on a yearly basis. I'm not sure what the pricing is.

What other advice do I have?

We're Forcepoint partners.

We've noticed that many people are leaving Symantec and moving towards Forcepoint. Their service is better and you can get engineers if you have an emergency. With Symantec changing certain policies, a lot of people are leaving. It's one of the reasons we've chosen to got with Forcepoint and doing more business with them.

For the URL filtering they provide, I'd rate the solution ten out of ten. The manager requires some improvement, however. We do want a few additional items added to the solution in future releases and have issues surrounding the hybrid agent and having a proxy. Right now, I'd rate it eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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