Forcepoint Next Generation Firewall Review

A next-generation firewall solution with a useful IPS feature


What is our primary use case?

We use it for SD-WAN, IPS, VPN, and subscription keys on the cloud or have an MDM on-premises. 

What is most valuable?

I like the IPS. IPS is the master feature. I depend on the firewall and sandbox.

What needs improvement?

Management could be better. They can improve the management. I think all our customers can't accept firewalls that have standalone management. So, they prefer Fortinet or Palo Alto. But overall, inspection and other features are working fine.

For how long have I used the solution?

I have been working with Forcepoint Next Generation Firewall for four years.

What do I think about the stability of the solution?

With Forcepoint, we can cluster as a team firewall, and we can do great without downtime. Our sales team can sell Forcepoint because of this feature.

How are customer service and technical support?

I would give technical support an eight out of ten. We had an issue with them because we had only support level one for each case we opened. We want them to improve their technical support because I still have three cases open from this year. From January until now, technical support didn't solve it. I feel like it's an easy case like the client's VPN and user ID, and it shouldn't take around five months. 

How was the initial setup?

The initial configuration is straightforward, and we can use it with the cloud. But sometimes, there are network issues we can't see when we're using the ethernet cable. I think you need an engineer with some experience before implementing the first implementation by yourself.

The time it takes to deploy this solution depends on the features I have to implement or configure. Normally, it takes five or six working days, but it might take another week if I have issues with the VPN or user IDs.

What about the implementation team?

We are an integrator. 

What's my experience with pricing, setup cost, and licensing?

We have just a subscription for the cloud, and this license is great. The license is so good.

What other advice do I have?

On a scale from one to ten, I would give Forcepoint Next Generation Firewall an eight.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

6.8.5.
**Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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