Forcepoint Secure Web Gateway Review

Good URL categorization database, intuitive, and easy to use


What is our primary use case?

We use it for internal monitoring of internet access as well as for controlling internet access.

What is most valuable?

It has got a really good URL categorization database. It is simple to set up. It is also easy to use and quite intuitive. It has got a nice utility for troubleshooting.

What needs improvement?

We are using a V10000 G3 appliance. It is just a proxy. It is just HTTP, FTP, and HTTPS. Now, as our website has developed and we are using rich time-connectivity protocols, the proxy doesn't have the ability to work with these protocols. It would be nice if the UDP feature was there for it to filter UDP traffic. It needs firewall capabilities for UDP filtering.

Its upgrades can be quite complex, and they don't always go as per the plan. Its reporting could be a bit more granular. 

For how long have I used the solution?

I have used it for quite some time.

What do I think about the stability of the solution?

I am satisfied with its stability. We have got a good network infrastructure.

What do I think about the scalability of the solution?

It is easy to scale. You can just add another box to scale it up. 

We are using it for about 3000 users, but it can take a lot more. You have to look at the box you choose and use it as you require.

How are customer service and technical support?

I have interacted with them. Nine out of ten times, their support is really good. There are different packages you can buy for support. The one we have is really good. We usually get a response within four hours, and they are available seven days a week. They have been helpful, and they do point you in the right direction. If they don't have a solution, they will go back and solve it through another team member.

Which solution did I use previously and why did I switch?

I can't remember, but I think we used Blue Coat. We switched because at the time, most of the technology modules were embedded into one appliance in Forcepoint Secure Web Gateway, which is how you can reduce the number of boxes you would have in your server, which is really good. In terms of cost also, it was working out better for us.

How was the initial setup?

The initial setup was straightforward. The upgrades, however, are not straightforward, and they don't always go as per the plan. It also depends on your environment and the configuration. The advantage of going for a cloud solution is that you don't have the overhead of managing upgrades and downtime. The advantage of an on-premises solution is that you have more control, which is really nice. You have ownership, and you have the chance to develop your own solution, which is fantastic.

What about the implementation team?

We got help from a third-party vendor.

What other advice do I have?

I would not recommend the version that we have, that is, V10000 G3. I would recommend the later versions. 

Its implementation depends on your working environment. You might want to go for a hybrid version where it is partly on the cloud and partly on-premises. You also have to look at deploying agents on your systems. So, it just depends on how you are planning on working. Are you working from an office or are you going to be working remotely? That would dictate how you implement the solution. It is a fine product for what it does. Going forward, it would need firewall capabilities for UDP filtering.

I would rate Forcepoint Secure Web Gateway an eight out of ten. It needs UDP support and a bit more granular filtering of reports, but all in all, it ticks most of the boxes.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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