Forcepoint Secure Web Gateway Review

URL filtering plays a critical security role, but we have had problems with downtime and support


What is our primary use case?

The critical role is web URL filtering.

What needs improvement?

The functionality of this product in the current version is not up to our expectations.

This product does not have an integrated strategy for securing your web gateway with DLP.

For how long have I used the solution?

I have been working with Forcepoint Secure Web Gateway for approximately 15 years.

What do I think about the stability of the solution?

We have had issues with downtime, where the service was out one time for 48 hours and nobody knew what was happening.

What do I think about the scalability of the solution?

I don't know of any issues with scalability.

How are customer service and technical support?

I have been in contact with technical support several times, and I am not happy with them.

Which solution did I use previously and why did I switch?

We recently stopped using this product and migrated to Zscaler.

How was the initial setup?

Setting up the solution for our clients can be difficult because we are dealing with different timezones and different geography. It also depends on their data center.

The clients sometimes depend heavily on the partners, rather than take time to understand the product themselves.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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