Forcepoint Secure Web Gateway Review

Stable, with excellent technical support but does not scale well

What is most valuable?

For the most part, the solution, when set up correctly, works fine.

What needs improvement?

Sometimes we find the solution behaves erratically. It may be related to our configuration, which may be incorrect. We are using desktops, laptops, and workstations and the laptops are set to mobile status. We do make connections outside the office premises as well, and desktops or workstations are predominantly located in the same place. 

Overall the software is occupying too much memory space. If they could remedy that, it would be a better experience, because today Windows is occupying too much memory space as well (in terms of the RAM), and this software has also started occupying all the memory. Due to this, I have less space for my other office products and data. I can't, for example, operate a huge Excel sheet or other datasets. 

Product grouping should be made more flexible. We should be in a position to define the product groupings. Also, sometimes the standard product grouping that they are using is not applicable in this part of the world. If they could move it, if they could make it more flexible, it would make our life easier. Otherwise, we are forced to use our own definitions a lot. This sometimes causes problems with performance. The product grouping really should concentrate more on this particular geographic region.

For how long have I used the solution?

I've been using the solution for about five years.

What do I think about the stability of the solution?

In my opinion, it's a very stable product.

What do I think about the scalability of the solution?

Companies really have to know how their organization will scale before purchasing the solution. Otherwise, they will be limited. In our case, we've grown far beyond our expectations, and are now facing issues. These products are not that scalable even though the company claims that they are.

The solution is used quite regularly. On average, we use it up to eight hours a day.

How are customer service and technical support?

We've used technical support in the past. We are one of the major clients for most of these products in India, so we get proper attention from the company. We've been satisfied with the level of support we've received.

How was the initial setup?

We didn't face any major issues at the time of implementation. We were using the facility management of both HP and IBM. They each have their own in-house capability to manage the software. Also, the OEM would have supported them well. As such, we didn't see major issues on any of the software implementation. There were just a few initial hiccups that can happen on any major project.

What other advice do I have?

The version I'm currently using is about four years old.

My recommendation to other companies would be that they should spend more time analyzing their workload including access approvals and whitelisting/blacklisting. They should have a very clear way of defining the blacklist or whitelist.

Companies should also spend more time on sizing the product and considering how they will grow in the future when sizing it. That clarity is a must to decide the proper product size that will last over years as a company potentially grows. 

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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