What is most valuable?
Reporting and automatic updates of website categorization.
How has it helped my organization?
- Being able to have managers or department leads run their own reports has saved us an incredible amount of time.
- Web filtering of malicious sites has increased our security posture.
What needs improvement?
- The documentation is almost too much, it could be laid out in an easier to understand.
- Upgrades can be challenging. For us, it has required a third party to assist.
For how long have I used the solution?
What was my experience with deployment of the solution?
No, but a few major upgrades were bumpy.
What do I think about the stability of the solution?
Not once live in production, it seems to just work.
What do I think about the scalability of the solution?
How are customer service and technical support?
Excellent! We always find ourselves paired with knowledgeable technicians who resolve most of our problems on the first call. Technical Support
Which solution did I use previously and why did I switch?
How was the initial setup?
Complex, only in it offers a huge amount of features.
What about the implementation team?
A vendor team, which was very knowledge.
What was our ROI?
Hard to calculate, but definitely there.
What's my experience with pricing, setup cost, and licensing?
Get a qualified third party to assist with the web implementation.
Which other solutions did I evaluate?
Yes. Cisco and Barracuda.