Forescout Platform Review

A straightforward setup with good technical support and good stability

What is our primary use case?

We needed some protection in our environment. We use this product in some areas in our network to monitor the security of the endpoints of our users. 

What is most valuable?

The environment was easy to configure. 

The user management has been very easy for the most part.

The initial setup is pretty easy.

Technical support has been very helpful.

The stability overall is good.

What needs improvement?

The licensing costs are quite high. With the amount of hardware we have, we need too many licenses to make the product effective and it's ultimately just too costly.

We may have some problems with compatibility - specifically with Cisco switches. We have the perimeter a Check Point firewall as an alarm for VPN connections. We have users integrating the VPN Check Point with Forescout. We can't seem to scale due to compatibility issues and price.

For how long have I used the solution?

We have been working with the solution for around two years. It hasn't been that long. That said, we are moving away from the solution.

What do I think about the stability of the solution?

Overall, the stability of the product has been very good. It doesn't crash or freeze. There aren't bugs or glitches. It's been set up very well. We've found it to be reliable and the performance is good.

What do I think about the scalability of the solution?

Our issue, in terms of scalability, is that we have a brittle machine. We struggled to get the licenses loaded. We would need to change the machine in order to develop a certain level of scalability capabilities.

At the moment, we have about 100 users on the solution, however, we require more licenses. Our goal was 1000 users on devices, however, it wasn't possible. The economics were against us.

How are customer service and technical support?

While I have never personally opened a case with technical support in the past, my colleague has. He found them to be very responsive and helpful. He was satisfied with their level of service.

Which solution did I use previously and why did I switch?

We did not previously use a different solution. Forescout was our first.

We are just now migrating to Cisco ISE. The problem is that we have around 500 users and we have only 100 licenses from Forescout due to the fact that it is a little expensive for us. We are trying instead to move to Cisco ISE, which has better pricing.

How was the initial setup?

The initial setup was not complex. It was pretty easy. Installation maybe takes one or two days, and the implementation in total takes around two weeks.

We have a partner from Forescout in my country. He came to my company to meet with us. He helped explain a few things and assisted with network displays. 

There were about eight people that handled deployment between our end and the technical support side.

What about the implementation team?

A Forescout representative ultimately came to our company for us. They assisted a little. They understood the cloud very well and were very helpful.

What's my experience with pricing, setup cost, and licensing?

The licenses are quite expensive. Ultimately, we couldn't afford the amount we needed, and therefore we are moving off the product.

We might have paid in the ballpark of $20,000 yearly for our licenses. I do not recall there being other fees over and above the standard licensing fee.

Which other solutions did I evaluate?

We evaluated Cisco. The difference is the compatibility with our network. Other switches are Cisco devices, and therefore the compatibility and the integration were a little easier. With Forescout we have had some issues with some other access points. With Cisco ISE, we don't have that problem.

What other advice do I have?

I do not recall which version of the solution we are using. We use the on-premises deployment model, however, we also have some clients on the cloud.

I would advise other organizations that, if they have multi-vendors in their network, use Forescout. However, if most of the devices are Cisco, it is best to use Cisco ISE.

It is a great tool and solution. We looked into it with the Magic Quadrant of Gartner and we have seen that it is a leader in the space. However, for us, it just doesn't work as well in terms of compatibility.

I'd recommend the solution. I would rate it at an eight out of ten.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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