ForgeRock Review

Lots of customizations are possible due to the powerful API


What is most valuable?

All of them:

  • REST API (the best)
  • Available connectors
  • Roles
  • Objects
  • IoT readiness
  • Assignments
  • Flows, etc.

How has it helped my organization?

Automated provisioning and deprovisioning of users and customers. Also, integration into our portals for self-service. With this product, the design and implementation is done in-house. Lots of customizations are possible due to the powerful API.

What needs improvement?

Improve the software quality (bugs in new versions).

For how long have I used the solution?

One year now.

What do I think about the stability of the solution?

No, except that new versions often have basic bugs, which should not be the case.

What do I think about the scalability of the solution?

No, not at all.

How are customer service and technical support?

Very good. Helped correctly. Bugs were fixed quickly.

Which solution did I use previously and why did I switch?

Yes, the old product was too big, inflexible and complex.

How was the initial setup?

I think straightforward.

What's my experience with pricing, setup cost, and licensing?

Nothing.

Which other solutions did I evaluate?

Yes. Oracle, SailPoint, NetIQ, and Apache Syncope.

What other advice do I have?

Check and design the used data model of the product to make sure you make the correct decisions for performance and functionality.

Which version of this solution are you currently using?

OpenIDM 4.5
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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