FortiClient Review

Enables me to spend less time managing my user's internet usage but the web filter needs improvement


What is our primary use case?

Our primary use case of this solution is for VPN connections. We use this program for VPN connection and antivirus purposes. We use the program each and every day.

How has it helped my organization?

We had challenges with managing our use of in terms of daily usage. The moment we deployed FortiClient we were able to start managing our user's usage of the internet. I'd say it has greatly improved our organization because now we don't have people spending too much of their time on unauthorized websites. 

What is most valuable?

The most valuable feature of this program is the web filtering, because it allows me to control my users to be safe on the internet. I can put limitations on what I don't want them to surf on the internet.

What needs improvement?

I would like to see an improvement in the web filter, because I think it can be more user-friendly. For instance, if I want to authorize a user to access a certain website, it should be easy for that user to edit those websites on the exempted list. But sometimes I find that my users can't do that when I am not at the office. Due to the fact that some of our users operate remotely, it sometimes happen that they can't access a specific website. Then I have to go through all the websites, or dive into the users machine just so that I can change the configuration. I therefore think it should be a little bit easier for a user to add a certain website to the exempted list. 

Something else that should be worked on, is the compatibility issues between versions 6.2 and 6.0, because it is not easy to upgrade your firewall to the latest version with admin. If you want to upgrade, you need a hardware change. 

For how long have I used the solution?

I've been using FortiClient for eight months now.

What do I think about the stability of the solution?

We haven't had any stability issues or viruses since we started using FortiClient. 

What do I think about the scalability of the solution?

I think the solution is highly scalable. If you know how to deploy the solutions to other clients, scalability will be smooth. We currently have 30 users. Only one of the users is an admin and the rest are customers, or end-users. We do have plans to increase our usage, because our company is growing, and that means that our number of FortiClient customers will increase.

How are customer service and technical support?

The technical support gets a seven out of ten rating from me. They are okay.

If you previously used a different solution, which one did you use and why did you switch?

We used Symantec Endpoint Protection but then we decided to standardize our operation and then we started using FortiClient too. So instead of having each and every user using a different antivirus on different machines, we decided to standardize even though some of our users still had valid Symantec licenses. At that time we had two antiviruses running at the same time and two solutions running at the same time.

In the end, we decided to use FortiClient in our environment, because it offered VPN connection and antivirus purposes.

How was the initial setup?

The initial setup was straightforward and it took me about an hour to deploy the program on our premises. I did the deployment myself, because I am responsible for the IT operations.

What's my experience with pricing, setup cost, and licensing?

An annual license costs about 1.5 to 3,000 US dollars. There are no additional costs.

What other advice do I have?

I would rate it a seven out of ten. My advice to others would be that they should standardize whatever they are running on their environment. If they are going for FortiClient, especially the 6.2 version, they need to standardize or upgrade their computer to standard specifications. I will also advise them to read the instructions so that they don't have any issues when they deploy FortiClient. They should plan accordingly before deploying FortiClient. Once they are sure about the policies they want to implement, they can proceed and deploy FortiClient. That would save them on deployment time and on troubleshooting if things go wrong. Proper planning is required before the deployment of FortiClient.

One of the biggest lessons I learned after a long struggle, was when some of my users were being denied access to a certain website some were marked as malicious and some were not suitable for viewing. My initial thought was that the firewall was the problem and that it was blocking all these users from accessing these websites. But I later realized that it wasn't the firewall blocking them, but FortiClient.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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