Fortinet FortiAuthenticator Review

Affordable solution with a friendly UI


What is our primary use case?

Fortinet FortiAuthenticator is being used in our clients' companies. These companies are medium to enterprise level.

What is most valuable?

The feature that I have found most valuable is the fact that you can utilize your tokens across the whole Fortinet fabric once you have the FortiAuthenticator. You can use FortiAuthenticator to provide two-factor authentication among all your network devices as long as they support the RADIUS protocol. Even for servers, especially Windows OS-based servers.

If you have any products that support RADIUS, you will be able to use the two-factor authentication. You can integrate them with the FortiAuthenticator and you can make use of the 2FA token among all our network devices, not just the Fortinet ones.

What needs improvement?

So far there hasn't been any major feature that we wished for and didn't find, but I would say in regards to bugs, sometimes we face unexpected issues that delay the implementation a little. However, I believe Fortinet will sort this out soon. Hopefully the solution will be more stable overall.

In terms of what additional features we would like to see in the next release, we would to see support for more of the common operating systems. They already support Windows OS, with the use of an agent installed on the windows machine.

However, we would like to see support for Linux-based operating systems for example. This is a shortcoming that I have faced a few times already.
Also a nice addition would be agents for End-user Machines especially Windows OS & MAC OS. 

For how long have I used the solution?

We've done quite few deployments of Fortinet FortiAuthenticator over the last one and a half years.

How are customer service and technical support?

Some bugs that we find we can work around, but usually we open the ticket with Fortinet anyway. This is because sometimes we suspect that we do not have the proper understanding or maybe there is something that we need to get an insight on from the technical support because they have their big databases and can provide us with additional valuable information about our cases. Sometimes we may find a workaround, but if we don't know what happened and why, we open a case anyway to get the full details.

Fortinet support is quite good. Their engineers are experienced and well-trained. Generally speaking, we feel that the technical support is capable and know what they're doing. You don't feel that you're speaking to someone who doesn't understand what the product is, which we face sometimes with other vendors. I would say, generally speaking, we are happy with it.

How was the initial setup?

The initial setup is a valuable point on Fortinet products. Most of the time, putting the theory into practice on the devices is quite friendly and straightforward. As long as you can read through the menus, you can find your way around the solution and make it work. A 10 minute surf through the tabs will give you an idea of what you can do and how to do it. Documentations and guides are also available when needed.

This is a high value point on Fortinet - the way everything is laid out in the web UI is user-friendly and quite straightforward. 

What's my experience with pricing, setup cost, and licensing?

Generally speaking, Fortinet prices are competitive enough. It depends on the markets, but in our market, the price sensitiveness is high, especially now with the current economic situation after the COVID-19. This became something to take into consideration even more. Price is always important, but after such a situation, it's even more so. Customers became even more sensitive to the prices. So, price is another value point for Fortinet.

What other advice do I have?

If two-factor authentication is needed also for the end-devices, for example a endpoints or servers, I think FortiAuthenticator is not yet the most mature solution. However, if it is great for network devices, then this product is competitive enough price-wise and easy to use. It just works.

On a scale from 1 to 10, I would say Fortinet FortiAuthenticator is an 8.

**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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