Fortinet FortiAuthenticator Review

A solution that offers easy integration capabilities, a simple setup, and good stability

What is our primary use case?

We primarily use the solution for FortiToken multi-factor authentication and as a VPN for login devices, among other cases.

What is most valuable?

The solution is easy to learn and makes it easy for our users to add FortiToken. It's very easy to integrate if you have other Fortinet devices. 

What needs improvement?

We have issues with HA (high availability). These should be addressed in future releases.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

The solution is very stable. I'd say it's about 97% stable. We haven't experienced any crashes or anything of that nature.

What do I think about the scalability of the solution?

We haven't really tested scalability that much. We have about 200 users and we don't plan to increase usage any time soon.

How are customer service and technical support?

Technical support used to be much better. Fortinet seems to be downgrading, so everything takes longer to get a response in comparison to the past. When you make a ticket it may take as much as three days before it gets assigned.

How was the initial setup?

The initial setup was very easy.

What about the implementation team?

We handled the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

The cost is okay. It's moderate to inexpensive.

What other advice do I have?

We use the on-premises deployment model. We're both customers and partners with Fortinet.

I'd rate the solution eight out of ten.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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