What is our primary use case?
This is used by our employees when they need to access our bookkeeping applications, such as Tally, from outside. We also have a couple of managers for our clients, and to manage that infrastructure, I use FortiClient to connect to that firewall and manage the server storage and everything else for them.
We have most of our things on the cloud except a small unit, which is on-prem. Except for the financial bookkeeping, which we have on-prem, the rest is all on the cloud.
We are not using its latest version. We are using the previous version of the client.
What is most valuable?
Secure and easy connect is the most valuable feature. It is a reliable solution, and it works.
What needs improvement?
In terms of improvements, their SSL VPN tunnel can be a lot better. I've seen other products that have got much better VPN features than Fortinet.
Some of my colleagues get this error called "License not available." When they get this error, they have to uninstall and reinstall it. This kind of problem is there, and sometimes, we have to open a case with Fortinet to resolve it. Their support is quick, so we are able to resolve and move forward.
In terms of new features, when it is connecting, it should check the endpoint and say whether the end client is actually safe enough or whether there is a vulnerability. It should give a pop-up on the client itself. Because I'm on the admin side, I can also see this information in the log. However, if a non-IT user, such as a user from finance, is working on this and there is some problem, he or she would not know about this and would call IT admin to say that this is not working. If the users get a message explaining why and what is happening, it is easy for them to understand.
For how long have I used the solution?
I have been using this solution since 2017.
What do I think about the stability of the solution?
It is stable and reliable.
What do I think about the scalability of the solution?
I never had the need for scalability. I always size my requirements with a 30% buffer.
I have five users in my core office, and on the client-side, I have about ten users.
How are customer service and technical support?
Their support is quick. They are responsive.
How was the initial setup?
I am used to working with firewalls, so it is easy for me.
What's my experience with pricing, setup cost, and licensing?
It is a yearly subscription license. I don't see a problem with the pricing. Resellers add their markup and then give it to us, but I don't see that as a major challenge. It is fine.
What other advice do I have?
I would recommend this solution. It works, and we are okay with it.
I would rate Fortinet FortiClient an eight out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?