Fortinet FortiGate Review

Stable with good technical support and very good UI


What is our primary use case?

We primarily use the solution for the firewall. We use it for a perimeter firewall or access firewall inside the network to allow some zones to be disabled from one zone to another zone. 

What is most valuable?

The stability of the solution is excellent.

The user interface (UI) is very, very good.

What needs improvement?

The search tool needs improvement. It's very difficult to search for policies right now.

When we need to engage with the endpoint or our customer during an investigation, there should be a way to investigate the issues without the need for the customer to be present. It would make it much easier.

For how long have I used the solution?

We've been using the product for the last few years.

What do I think about the stability of the solution?

We find the solution to be quite stable. It's very reliable. We don't have to worry about bugs or glitches on the system. It doesn't crash or freeze.

What do I think about the scalability of the solution?

We have more than 7.000 users on the solution right now.

We do plan to continue to use the solution going forward.

How are customer service and technical support?

The technical support is very good. We're quite satisfied with the level of support we receive. We find them to be knowledgeable and responsive when we have issues. 

Which solution did I use previously and why did I switch?

Before using FortiGate, we used Cisco. However, we found the Cisco solutions to be unstable and we needed to move away from them. We do still have some legacy Cisco solutions, however. We find they work better now, with FortiGate.

How was the initial setup?

We didn't have a problem with the installation. It wasn't complex in any way. We found it to be quite straightforward.

The deployment process was very fast. It took less than a day for us to do everything we needed to do.

In terms of maintenance, we have eight people taking care of the troubleshooting of tickets.

What about the implementation team?

An integrator helped us with the implementation process they were very helpful and extremely knowledgable. We had them in case something we wrong, however, nothing has gone wrong so far.

What other advice do I have?

We're a service provider. We work with clients that use the solution.

We utilize both the 1500 and 3000 series of the product.

I would definitely recommend this solution to other companies to use. We've had a good experience overall.

In general, I would rate the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

6.4
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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