Fortinet FortiGate Review

Good application control, web filtering, and anti-spam features, affordable price, and good support

What is our primary use case?

We are selling FortiGate 60E and 200E. I mostly look after imports and finance, and my sales team and my corporate manager look after the business. Currently, we are buying renewals for our customers from a local distributor.

What is most valuable?

Customers are more inclined towards FortiGate because of application control, web filtering, and anti-spam features. The support from the FortiGate team is good, and price-wise, it is affordable.

What needs improvement?

They are doing good, but they can improve the distributor assignment. The availability of the product and the timeline of delivery are the main things. The distribution should be swift, and the distributor should not reach out to end customers directly. They should work as a distributor. There should also be one more local distributor. Currently, there is only one distributor in Pakistan, and the rest of them are in UAE. It is difficult to work with only one distributor. Sometimes, you don't get along with the same distributor, and that's why they should have one more distributor. 

Their licensing should also be improved. The activation or renewal of the product should be done from the date of renewal, not from the date on which the license expired.

For how long have I used the solution?

I have been using this solution for almost two years.

What do I think about the stability of the solution?

It is 100% stable.

What do I think about the scalability of the solution?

It is scalable. We have more than a thousand users. 

How are customer service and technical support?

The support from the FortiGate team is good. My engineers never complained that they are facing any problem with Fortinet in terms of support.

How was the initial setup?

It is very easy to install. It is way easier than Cisco.

The deployment duration varies from customer to customer. It depends on what features they want to utilize, what is their scenario for IP addressing, and what security level they want to implement. It also depends on the policy and the planning of the technical teams. My engineers and the customer's engineers sit together, and they plan the activity and take care of everything. After that, they decide what to implement and how long it will take. Sometimes there are physical, logical, or IP addressing problems, so it all depends on the customer and our implementation planning. I have three guys for deployment. 

What's my experience with pricing, setup cost, and licensing?

Its price is affordable and lesser than Cisco. Cisco is expensive.

In terms of licensing, there is only one issue. If a customer's license has expired a month ago and they do the renewal after one month, Fortinet renews the license from the start of the previous month. The activation of the product is done from the previous month, not from the date of renewal. The customers usually shout and complain that because they are paying today, the renewal should start from today. The support contract renewals or licensing should be renewed from the date of renewal, but Fortinet starts from the day it had expired. It is a loss for customers. They might have had some problems because of which they did not take the license one month before. Fortinet should work on this. Cisco doesn't do this. Cisco always starts from the day they apply for the license.

What other advice do I have?

We plan to keep selling this solution. Fortinet has launched new partnership levels. They have removed the silver partnership. We were a silver partner previously, and we have now become a premier partner or something like that. So, we have to improve our partnership on new levels.

I would definitely recommend this solution. We always support customers and recommend buying Fortinet. It is a better, more stable, and relatively cheaper product than Cisco. We supply Cisco only when a customer forces us to go for Cisco.

I would rate Fortinet FortiGate a nine out of ten.

Which deployment model are you using for this solution?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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