Fortinet FortiGate Review

Stable and straightforward to deploy, but technical support needs improvement


What is our primary use case?

We are a solution provider and FortiGate is one of the security products that we implement for our customers.

What is most valuable?

This is an easy solution to deploy.

What needs improvement?

Technical support needs to be improved.

For how long have I used the solution?

I have been using Fortinet FortiGate for almost two years.

What do I think about the stability of the solution?

Stability-wise, FortiGate is good. We plan to continue working with it in the future.

What do I think about the scalability of the solution?

FortiGate is a scalable product and our customer has approximately 2,000 users.

How are customer service and technical support?

The customer support is expensive.

We have had difficulties with technical support from Fortinet.

Which solution did I use previously and why did I switch?

I also have experience with Cisco, and FortiGate is the cheaper solution.

How was the initial setup?

The installation is straightforward and it took about two months for us to deploy for our last customer.

Some customers have this deployed on-premises, whereas others have a cloud-based deployment. The choice depends on the environment.

What about the implementation team?

We have an in-house team to deploy this product for our customers. We also give them technical support. Relationships with our customers are very important.

What's my experience with pricing, setup cost, and licensing?

The price of FortiGate support is too expensive.

Which other solutions did I evaluate?

We try to help our customers evaluate and choose the best solution for them. Sometimes, they implement Cisco products.

What other advice do I have?

Fortinet FortiGate is a firewall product that I recommend.

I would rate this solution a seven out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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