What is most valuable?
I enjoy the combination of an intuitive graphical interface and also a traditional shell command line environment for more advanced administration. The option to configure policies in a graphical environment is very easy to understand and also simple to teach someone else unfamiliar with the product.
How has it helped my organization?
It’s much easier to share administration tasks with more people. Due to the flexibility and ease of certain features, I can delegate more simple and routine tasks to other administrators and I don’t have to be the “Firewall” guy all the time.
What needs improvement?
I think the graphical interface always has room for improvement. I would like to see more attention put towards the logging functions as well.
For how long have I used the solution?
I worked with this solution daily for over 12 months.
What do I think about the stability of the solution?
I encountered several strange issues in v5.0 (and earlier) OS versions. Strange anomalies like random reloads, VPN instability and unexplained policy changes. However, all of these issues were resolved in v5.2.
How are customer service and technical support?
I always had great experiences with Fortinet. I worked with them several times to resolve configuration issues and process RMA’s on failed equipment, which was rare.
Which solution did I use previously and why did I switch?
I’ve personally used Cisco ASA and PIX architecture and after using Fortinet, I always prefer FortiGate products in terms of functionality and ease of use. I recommend these to clients looking for a firewall solution.
How was the initial setup?
Usually always simple and straight forward. I can get a client up and running with most standard policies and inbound/outbound control in a single day and make adjustments as needed. I can usually preconfigure Fortinet products and send them out for install.
What about the implementation team?
I always implemented via in-house. I think the most important advice is to always test new configurations in the lab especially, when upgrading firmware.
What was our ROI?
From my experience, FortiGate products are affordable and worth the investment.
What other advice do I have?
I think for almost any small to mid-size business this is a great solution. Fortigate should definitely be considered before choosing a more expensive and complicated product.