- The prompt and knowledgeable support behind them.
- Their reliability and their policy of pre-shipping replacements when a unit has failed.
- The simplicity and clarity of their user interface and documentation.
- Their 'cookbooks' that walk you through the most common installation scenarios.
Improvements to My Organization
I am a one-man show, so there is not much that can be done to improve the way that I function. However, these products provide best-in-class security at reasonable prices.
One of the most helpful features is their VPN, the client could not be any simpler to set up and use.
Room for Improvement
I can't think of too much which they can improve upon. I just have not come across any situation where they have fallen short of expectations.
Use of Solution
I am a consultant who supports these units for my clients who use them. I have had over 10 years of experience with Fortinet products.
The products are extremely stable. I have only had one instance where a unit did not function as expected, and Fortinet replaced the unit, despite the fact that it was still operational.
Scalability is the one area where there is room for some improvement. Currently, customers need to purchase more powerful units as their network traffic and requirements grow. Fortinet will occasionally offer trade-in credits in such situations, but this is not always the case. Their product line allows customers to scale from SoHo through enterprise-level requirements, which is what I like about them so much.
Customer Service and Technical Support
Their tech support is outstanding.
I have sold and supported other solutions in the past. Fortinet is not always the least-cost solution available, but from a value standpoint, I find them hard to beat.
Initial setup complexity will vary with the complexity of the installation. It is relatively straightforward and simple to set up basic configurations. More complex requirements entail reading through a lot of documentation in order to complete the firewall configuration because of the myriad of features and options that are available in their O/S. The 'cookbooks' are a big help in these instances.
Pricing, Setup Cost and Licensing
Pricing and licensing have to be taken in context with value. Fortinet is usually not the least expensive alternative when considering an upfront investment, but if you take into account the support costs over several years, they are often as cost-effective as the 'cheaper' solutions.
Other Solutions Considered
In this particular instance, Fortinet was evaluated against an equivalent solution sourced from D-Link. I also evaluated a solution from Xirrus (now Riverbed) which promised better signal strength. However, when I ran the various WiFi planning tools from each supplier, the coverage differences did not merit the more expensive Xirrus solution.
Anyone evaluating this product should consult the documentation available and plan out their solution before making a decision. From personal experience, I find that I am able to save hours of planning and implementation time because Fortinet's documentation is so helpful.
Disclosure: I am a real user, and this review is based on my own experience and opinions.