Fortinet FortiGate Review

The reporting that automatically comes off the unit makes it much easier to meet compliance standards


What is our primary use case?

Our primary use case of this solution is for intrusion detection and prevention.

How has it helped my organization?

We use a southern institution that's audited for IT security and the reporting that automatically comes off the unit makes it much easier to meet compliance standards and makes it easier as far as the amount of time that has to be spent to compile that information. If you get your reporting set up correctly when you initially set it up, you just select the one you want and hit print. The auditing trail on it is the best features.

What is most valuable?

There's an all-inclusive appliance where all of the logs, registers, and everything is customizable as far as the way reporting comes back.

What needs improvement?

They should make the rule sets more understandable for the end user. When you're trying to explain to somebody how a computer network is secured, sometimes it's difficult for an end user or customer to understand. If there was a way to make the terminology more accessible to the end user, the set up could be easier. They should translate the technical jargon to an easily relatable and understandable conversation for the end user, the customer. Particularly in an environment where the IT structure is audited regularly, there's always pressure from the auditor to up the standards and up the security and you get your USCERT's that come out and there's a warning about this and the customer will want to lock out so much so when you apply it they run into issue where they can't search the internet or print to their remote office. Of course they can't print to their remote office, they just locked it up. They should make the language more understandable for the customer. If there's a product out there that made the jargon understandable to John Q. Public, I would buy that.

There's a link off of the reports that you can click and make suggestions, which is pretty awesome because it seems like somebody is reading those and doing something about it. If I could save reports on a format where I could save space and not have to reprint them and move information down from letterheads and that sort of stuff that would be great. Formatting reports is the only thing I would change about that product right now.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

It's solid. It's a rock solid solution.

What do I think about the scalability of the solution?

Scalability is excellent. Across three locations we have 120 users.

How are customer service and technical support?

Their technical support is excellent.

If you previously used a different solution, which one did you use and why did you switch?

We did use a different solution. We switched primarily because of the audit trails because the user interface, what you saw on the screen and the options you were presented with were difficult to configure and we ended up spending a lot of time trying to get the information that we wanted. 

How was the initial setup?

For the product that it is, the initial setup was straight forward but not so simple. The Dell EMC product is simple, this is more complicated than that but it wasn't incredibly difficult. We rolled that out on a test network initially and to try to get our rule sets correct so that we didn't run into issues and did testing for about a week. The initial set up time took around an hour and a half, and it was on a virtual network with a bunch of virtual machines. We just tested it for about a week just to make sure that we weren't going to run into a lot of issues switching from the old IDS to the new one.

What about the implementation team?

I installed it. I did the product research and was involved in the purchase decision but I did not purchase the product, I was not a vendor of the product, and I did not make any money on it.

What's my experience with pricing, setup cost, and licensing?

As far as the licensing goes for the small product that we have, the pricing was pretty competitive. It wasn't as simple and as cheap as a SonicWall but for the service we would get it was a good price.

What other advice do I have?

There's a setup guide on the Fortigate website that is a video that is far better than the written manual that is provided. If you've set up other products before, that may get you through, but the training on their website was far more useful to me than the user manual.

I would rate this solution a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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