Fortinet FortiGate-VM Review

Affordable, easy to set up, and it is a high-performance appliance


What is our primary use case?

This firewall appliance is part of our overall security solution.

How has it helped my organization?

Using this product protects our company from attacks that come from outside of our network. At the same time, we get better speed and performance when connecting to the internet.

What is most valuable?

This product is affordable and it's a good, high-performance appliance.

The updates are regular, so we're sure that the attacks are somehow mitigated at the front-end of our gateway.

What needs improvement?

The technical support is not very responsive and is an area that needs to be improved.

For how long have I used the solution?

We have been using Fortinet FortiGate-VM for almost two years.

What do I think about the stability of the solution?

Since we first implemented it about two years ago, we haven't experienced any major problems aside from the firmware that we needed to have upgraded.

What do I think about the scalability of the solution?

I am okay with the scalability, although we had to upgrade the appliance as our requirements increased. We currently have more than 170 users, and we may increase our usage next year.

How are customer service and technical support?

The technical support is not very responsive. The last time we contacted them was when we encountered slow performance because of the firmware. We needed to upgrade it.

How was the initial setup?

The initial setup is very easy.

What about the implementation team?

We deployed this product with the help of the vendor.

What's my experience with pricing, setup cost, and licensing?

Of all the firewalls that we compared, FortiGate is the cheapest and most affordable, so we are satisfied with the pricing.

Which other solutions did I evaluate?

Prior to selecting FortiGate-VM, we evaluated Meraki and one other solution.

What other advice do I have?

At this point, aside from technical support, we have no issues with this product. It has everything that we need at the moment, and I cannot think of any other features that should be there.

My advice for anybody who is implementing FortiGate-VM is that they need to understand how their business operates and what their requirements are. They need to understand the technology in terms of security and performance before they purchase any devices.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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