What is our primary use case?
The primary use case of this solution is for managing spam and viruses in email. We are also using it to send out mail. All of the mail is sent to FortiMailer.
FortiMail manages the mail and sends the mail to the main system inside of the company.
We have approximately 400 email accounts.
How has it helped my organization?
I understand a lot about spamming and antivirus and I have improved and increased my knowledge about the security of the system.
What is most valuable?
The most valuable features of the solution are the antispam, antivirus, and the rules that you can manage inside the system. There is a lot of configuration that we use, but we don't use it all, maybe less than half, but it was enough to better manage the antispam and antivirus.
They advise us of updates and to back up the service in time. It's nice and we haven't had any problems.
What needs improvement?
The initial setup should be simplified. It was very involved and the influence of the setup for the delivery of the mail was quite complicated.
The setup of the rules can be improved. I think it should be simplified and would be the best improvement in the system. It is quite complicated because there is a lot to use, and there are many different logical systems to understand to determine if there is spam or not, and if you don't use it correctly, you can create even more problems.
Everything that you need is inside and all that you have to do is to compose the rules correctly and to the way that you like. The configuration for FortiMail is very powerful.
I would like to see the interface simplified and make the configuration easier.
For how long have I used the solution?
I have been using this solution for one year.
What do I think about the stability of the solution?
The stability is good, we haven't experienced any problems.
We use this solution every day. The company works also in Arabia, and Qatar, so we work Monday to Monday. There is no stop in service.
What do I think about the scalability of the solution?
It was enough for our necessity.
We have two users for administration.
How are customer service and technical support?
We have not had any contact with support other than from the partner, over a year ago.
Which solution did I use previously and why did I switch?
Previously, we were using a different solution. Lockers an Italian solution but it did not send as well as FortiMail. We were able to resolve our issues using FortiMail.
We have also used the Sandbox features, but it caused a delay with the delivery of the mail, so we manage only with a few attachments.
We used other solutions but they did not meet our needs. They were not able to control the spam well enough. Their setup was very easy and simple, but they didn't include an antivirus for the email. We had several issues regarding the mail as a result.
The price was similar to FortiMail.
How was the initial setup?
The initial setup for me was complicated because I am just learning.
There were two people to deploy this solution, me and a consultant. It took one week to deploy.
What about the implementation team?
I had the help of a specialist from a partner of Fortinet. Now we manage it on our own with the help of a partner.
What's my experience with pricing, setup cost, and licensing?
The licensing is for three years. In the beginning, we did not pay monthly, it was paid once for three years.
Other than the payment of the service for the consultant, there were no additional fees.
Which other solutions did I evaluate?
We made other comparisons with other solutions. We chose FortiMail because we could implement it with FortiGate and FortiAnalyzer so that we could use only one brand for security.
What other advice do I have?
You can concentrate on the rules and not on what is inside the system because all is managed from Fortinet. Fortinet has a large network that monitors the system around the world.
If there is a problem somewhere Fortinet can act on it immediately. That is very important.
This solution is good for me. I think the development that I see was enough, but at times it can be too much.
Because it is on the cloud it is automatically managed by Fortinet.
It is a good solution and a good choice.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?