Fortinet FortiNAC Review

Good usability and security, but technical support needs to be faster


What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients.

My role is security and I deal with products to protect data centers. FortiNAC makes up part of the security solution in a data center.

What is most valuable?

The most valuable features are usability and security.

What needs improvement?

The response and resolution time for technical support issues need to be improved. Support overall needs to be a little faster.

For how long have I used the solution?

I have two years of experience with FortiNAC.

What do I think about the stability of the solution?

FortiNAC is a stable product.

What do I think about the scalability of the solution?

Scalability depends on licensing. Our customers vary in size from small and medium-sized businesses to enterprise-level organizations.

How are customer service and technical support?

The technical support is in need of improvement because sometimes it takes too long to resolve issues.

Which solution did I use previously and why did I switch?

I have worked with other similar solutions including Cisco ISE. I find that many of the SMBs and Enterprise-level customers choose Cisco instead.

How was the initial setup?

The installation is pretty simple. The length of time for deployment depends on the planning and what is in the environment. It will normally take about a day.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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