What is most valuable?
FortiGate as a product is very easy to configure. There is a lot of data now with switching IDS and IPS. It's a truly complete solution for our customers.
It's a good idea to have the firewall connected to the switches. That way, the firewall is the controller of the switches. We like how the solution is designed with that in mind.
What needs improvement?
The solution's switches are lacking. They need more features added to them to build them out a bit. The switches are very simple if you compare them with other companies like Cisco or Aruba. Those organizations offer their clients much more.
Technical support could be better. Some competitors have much more responsive support teams.
I know the last version had NAC, network access control, added inside the firewall. It's a process, however. There's still work to do. The next version will be better. Right now, you can't authenticate other devices. You only can authenticate Forti devices and not devices from other companies. This could be the next addition to the solution that will make its performance even better.
For how long have I used the solution?
I've been dealing with the solution for ten years now. It's been a decade.
What do I think about the stability of the solution?
The solution is stable. We have no issues in that regard. There aren't bugs and glitches. It doesn't crash. It's reliable.
What do I think about the scalability of the solution?
The solution is very scalable. We have a solution from the most basic office setup to a very complex data center. It works well in either scenario. If a company requires scale, this solution can provide it.
How are customer service and technical support?
I have used technical support in the past. It's good for the most part. However, other companies, from my experience, have better technical support. They might be able to improve this aspect of the solution a little bit.
While it's easy to access them, finding a solution to whatever problems you are dealing with takes a long time. They need to get better at turning around queries faster so clients aren't kept waiting for so long.
How was the initial setup?
The initial setup is very straightforward. I wouldn't describe the process as complex.
Deployment takes one to two hours. Everything happens pretty fast.
What's my experience with pricing, setup cost, and licensing?
The pricing is good. They are especially fair when compared with other companies, like Palo Alto, for example, which can get quite expensive.
What other advice do I have?
We work with a lot of manufacturers of firewalls. It's normally Fortinet, however, we also work with Cisco, Palo Alto, and Sophos. My company works with Barracuda as well. To be honest, I am not a specialist with Barracuda. I normally don't work with that.
That said, typically, when we work with clients, one of the first solutions we will suggest will be Fortinet. We do normally also recommend Cisco first, as well, due to the fact we are Cisco partners. We're also partners with Fortinet.
We have a deal with Palo Alto and our security center recommends Barracuda because of their other security solutions like WAF or solutions in the cloud (not their firewall).
Normally, we use the on-premise deployment model. At this moment, we are working with a public cloud deployment model as well.
I'd rate the solution eight out of ten overall.
Which deployment model are you using for this solution?