What is our primary use case?
We primarily use the solution as a firewall. It's protecting customers from the internet to have access to servers behind the firewall.
We co-locate customers' servers at our company, and we also give them firewall protection. Mostly, people that co-locate a server don't have any firewall so they ask for the service through us.
What is most valuable?
The solution is very user friendly.
The product is very easy to configure, compared to other firewalls that I've worked with.
What needs improvement?
Fortinet needs to make this solution even more robust. Sometimes when we get a DDoS attack, the cannot withstand it. We can run out of sessions very easily. That said, I suppose if you want more a robust system, then you could purchase higher-end solutions, which are more expensive. Still, I would like to see more protection from even in the low-end version.
The pricing needs to be improved. It's quite pricey.
In terms of the CLI, if they could make it more intuitive, and more user friendly, it would make the solution better. I like to work on CLI instead of through the GUI. If you are used to it then you wouldn't mind the way it works right now. However, for those that don't, there's just a sizeable learning curve.
For how long have I used the solution?
I have been dealing with the solution for three and a half or four years.
What do I think about the scalability of the solution?
The solution doesn't really scale. If you want a bigger box, you need to scrap the box you have and trade up to get the larger capacity. You can't just "add" to it per se on existing solutions you've bought. It's hardware, so it doesn't scale well.
We're not looking to increase our usage right now. COVID-19 really slowed us down in a lot of ways.
How are customer service and technical support?
We have a local supplier that helps us a lot every time we need to open a ticket. So far we haven't had that many issues. The few ones that we have had, we didn't have any problems with opening up tickets and getting support.
How was the initial setup?
The solution is not complex at all. I'd say it's very easy. There's a learning curve, however, once you're used to the device, it's very easy to set up a firewall. It's fairly straightforward.
What's my experience with pricing, setup cost, and licensing?
The solution is too expensive. If they could push down their prices, that would be great. However, I'm not in charge of purchasing. I wouldn't know about the exact costs.
What other advice do I have?
We're just customers. We don't have a business relationship with Fortigate.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?