Fortinet FortiOS Review

Easy setup and has good stability


What is our primary use case?

We use the on-prem deployment model of this solution. We use the standard model for our clients. 

What needs improvement?

In terms of what needs improvements, the troubleshooting could use improvement. When we work with other products like Cisco ASA, Palo Alto, and Check Point, we see a big difference in the troubleshooting. It's not easy to find a report. In order to overcome the problem, you have to install FortiAnalyzer to help you find the troubleshooting problem. FortiOS has its limitations.

What do I think about the stability of the solution?

I work with many products but this is the most stable OS I have seen. With Cisco, for example, if you do an upgrade, it's not guaranteed that the production will be stable. The upgraded release will release many bugs. FortiOS isn't like this. 

There is something called Fortinet Fabric that helps you to enforce your security by connecting all of your products with FortiGate. For example, if you install FortiClient on your PC it will help you use the VPN and the antivirus. When there is an issue, if you have 1,000 users with FortiClient will send a message to FortiGate. I have many projects and I use FortiManager to manage them. It helps my team minimize implementation time.

What do I think about the scalability of the solution?

We have thousands of user using this solution. Only one person is required for the deployment. 

How are customer service and technical support?

Their technical support has its positives and negatives. If you contact them, they are responsive and interactive and they have good solutions to the problem. The issue is with the support documents. When you need to do something advanced, there isn't good documentation for it. For basic tasks, there are plenty of videos and information but for advanced tasks or solutions, there is not.  

How was the initial setup?

The initial setup is easy. It's the easiest firewall installation process on the market. I work with three or four other products and this one is the easiest. 

The time it takes to deploy will depend on the needs of the company and how complex they are. A basic installation will take one hour. 

What other advice do I have?

It's important to have 24/7 support because the documentation is poor and you will need the support. It's important to have a support team and a support contract. 

I would rate it a nine out of ten. Not a ten because of the troubleshooting. Other solutions have a mechanism to find your IP network. Cisco has something called Packet Tracer which is very advanced that helps you test your configuration. It really helps the engineers to test without affecting the product environment.   

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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