Fortinet FortiOS Review

Has good caching features but technical support needs improvement


What is our primary use case?

We use different types of deployment models of this solution besides for the public cloud. Our primary use case is to install it for many clients on their on-prem site. Our job is client-based. We are resellers of this solution. 

What is most valuable?

The most valuable feature of this solution would be the caching feature. 

What needs improvement?

Their technical support needs improvement. 

All products have pluses and minuses. It will depend on a client's use case.

For how long have I used the solution?

We have been using Fortinet FortiOS for around eight to nine years.

What do I think about the stability of the solution?

The stability is good. 

What do I think about the scalability of the solution?

Scalability is good. 

How are customer service and technical support?

Sometimes it is difficult to get support. It can take time to get an answer to our problems. They don't always know what the solution is. 

They also offer online support. 

How was the initial setup?

The initial setup is complex. The deployment takes eight to nine months. 

What's my experience with pricing, setup cost, and licensing?

The pricing will depend. It can depend on your partner. Sometimes your partner can get you a better price. 

What other advice do I have?

I wouldn't specifically recommend one product of this type over another. We provide a plethora of products and it depends on the client's needs. 

I would rate this solution a six or seven out of ten. We deal with a lot of products, this one is okay. It really depends on the client. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
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