What is most valuable?
- Web services signature: Helped us on secure key exchange, authentication and integrity of the transmissions.
- Virtual patching: We publish many web services through FortiWeb. We are able to quickly resolve vulnerabilities.
- Layer 7 server load balancing: The device made smart decisions based on the content of messages. Also, with compression and encryption, it can offload slow connections from the upstream servers. That greatly improved performance.
- Zero-day protection
- Advance correlation
- URL rewriting and content rewriting
How has it helped my organization?
Before FortiWeb deployment, we were using a combination of commercial and open-source products. It was a hassle for the administrators, due to which some areas were unintentionally overlooked and caused many problems. With FortiWeb, we got a one-box solution for internet and internet security, which reduced the time required of the administrators and improved visibility at the larger scale.
What needs improvement?
Usually patches and version upgrades are really buggy, so we usually wait about one month for a stable release to upgrade. They need to improve the new version/patch delivery mechanism. For example, if a patch fixes one functionality for web services but also causes some other functionality failure.
For how long have I used the solution?
I have been using it since 2014.
What do I think about the stability of the solution?
In the first few months, we had some issues but with a custom patch, we are good.
What do I think about the scalability of the solution?
No scalability problems so far.
How are customer service and technical support?
I rate technical support 8.5/10.
Which solution did I use previously and why did I switch?
We were using combination of solutions, due to our organisation's policies. Due to lack of visibility, administrative issues and response times, we shifted.
How was the initial setup?
We had a complex environment, with multiple offices across the globe with all the data in and out from our HQ.
What's my experience with pricing, setup cost, and licensing?
At the time of deployment, and still now, the price was considerable less than other solutions and varies according to license type.
Which other solutions did I evaluate?
We also evaluated Cisco and McAfee.
What other advice do I have?
It is a great product, but be careful with version upgrades.
Which version of this solution are you currently using?