Freshdesk Review

It allows our team members to share tickets and to track their progress, although we're unable to receive messages from certain email addresses.


Valuable Features

  • Ticket system - provides us with support tickets submitted by customers from various sources
  • Sharing - team members can share progress of tickets

Improvements to My Organization

  • We can follow up on tasks.
  • Our team members can sharing tickets.
  • It provides the actual status from divers department.

Room for Improvement

There are issues with technical incidences, such as not being able to receive messages from certain email addresses.

Use of Solution

I've used it for six months.

Deployment Issues

Not much, however it can be difficult to comprehend for some team members.

Customer Service and Technical Support

Customer Service:

8/10

Technical Support:

8/10

Previous Solutions

I did, however this one is the most complete solutions.

Initial Setup

It was complex to set up the parameters.

Implementation Team

It was done in-house.

ROI

It's pretty good.

Other Advice

It's a great tool once everything is in place.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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