- Ticket system - provides us with support tickets submitted by customers from various sources
- Sharing - team members can share progress of tickets
There are issues with technical incidences, such as not being able to receive messages from certain email addresses.
I've used it for six months.
Not much, however it can be difficult to comprehend for some team members.
I did, however this one is the most complete solutions.
It was complex to set up the parameters.
It was done in-house.
It's pretty good.
It's a great tool once everything is in place.