Freshdesk Review

Setup is simple with the MobiHelp SDK, credentials from Freshdesk, and some codes. However, I want to see it integrated with C# for Android in the next version.


What is most valuable?

Aside from sending a ticket to client, it can also send an image. You can add custom data such as the IMEI, location, or any other information you want to include to the image.

How has it helped my organization?

It helps with having faster communication and actions from the client.

What needs improvement?

I want to see it integrated with C# for Android in the next version, as it is currently only integrated for Java.

For how long have I used the solution?

I've used it for almost three months.

What do I think about the stability of the solution?

We have encountered lots of issues from observations of our QA. Some issues we face are concatenated (new line) as it displays '=0' and differences between line spaces, but they immediately fixed those issues.

We're still waiting for resolutions for others, such not being able to recover lost data or tickets. For example, if I logout and login again, here's a delay with sending and receiving ticket, and it can't be integrated into our app in C#.

How are customer service and technical support?

8/10 - since they are always active and take actions if possible.

Which solution did I use previously and why did I switch?

As we are still waiting for some features which are supposed to be in the next release, we have built our own APK.

How was the initial setup?

It is simple and easy to use. All you need is the MobiHelp SDK, the credentials that they will give to you, and some codes.

What about the implementation team?

If you are an Android Java developer, it's easy for you to implement this product in a day, or possibly less.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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