G Suite Enterprise Review
Google Apps for Business: Useful for When Your business is Already Running


What is our primary use case?

The use case is a small business in the process of developing a content strategy for a website. A common user that is me already has a Google account, searched online for Google Apps for Business, and then decided to take advantage of the variety of resources available for the G Suite. 

How has it helped my organization?

I have no nonprofit organization, so it has not improved anything. However, the extra space in Drive is a potential improvement in user experience because most of the people in our organization are using either a Dropbox or Drive space.

What is most valuable?

Since my goal was to extend my analysis, I found the additional Drive and Gmail storage to be very valuable. Next is the interroperability with Microsoft Outlook, which is a feature also used with Hotmail. I figured the 24/7 phone and email support was a must, too for a new business/startup.

What needs improvement?

The Outlook integration or plug-in for current outlook clients is a huge area for improvement. Calendar, contact, all that can be synched needs to be managed too.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

No, not really. But it was rather extra work to configure the IMAP or POP on a smartphone.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Customer Service: I would say that the customer service responded. There was a really fast email response and there were links to educational materials in relation to deployment. Technical Support: Prompt and fixed.

Which solutions did we use previously?

No, I did not use a different solution.

How was the initial setup?

The initial setup is complex. It involved browsing, knowledge of IMAP and POP, and the two-step verification was in place, and then I had to consult with the smartphone provider before I access the Google Apps for Business.

What about the implementation team?

I did not implement through a vendor team. 

What was our ROI?

I wanted to see if it would help make better use of my Google+ pages for business. I wanted everything to appear seamlessly, and effortlessly painless.

What's my experience with pricing, setup cost, and licensing?

The average day-to-day cost is a little bit extra storage capacity for the browsing on my smartphone, which I normally don't use for the specific tasks.

Which other solutions did I evaluate?

I looked at cloud.google.com, and then I also took another look at blog hosting that provides email and website hosting.

What other advice do I have?

I think the on-boarding could be made more efficient, but that doesn't mean more time.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

1 Comment

Matt DaleReal UserTOP 20

Great Article

04 July 16
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