What is our primary use case?
The use case is a small business in the process of developing a content strategy for a website. A common user that is me already has a Google account, searched online for Google Apps for Business, and then decided to take advantage of the variety of resources available for the G Suite.
How has it helped my organization?
I have no nonprofit organization, so it has not improved anything. However, the extra space in Drive is a potential improvement in user experience because most of the people in our organization are using either a Dropbox or Drive space.
What is most valuable?
Since my goal was to extend my analysis, I found the additional Drive and Gmail storage to be very valuable. Next is the interroperability with Microsoft Outlook, which is a feature also used with Hotmail. I figured the 24/7 phone and email support was a must, too for a new business/startup.
What needs improvement?
The Outlook integration or plug-in for current outlook clients is a huge area for improvement. Calendar, contact, all that can be synched needs to be managed too.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
No, not really. But it was rather extra work to configure the IMAP or POP on a smartphone.
What do I think about the scalability of the solution?
How are customer service and technical support?
Customer Service: I would say that the customer service responded. There was a really fast email response and there were links to educational materials in relation to deployment. Technical Support: Prompt and fixed.
Which solution did I use previously and why did I switch?
No, I did not use a different solution.
How was the initial setup?
The initial setup is complex. It involved browsing, knowledge of IMAP and POP, and the two-step verification was in place, and then I had to consult with the smartphone provider before I access the Google Apps for Business.
What about the implementation team?
I did not implement through a vendor team.
What was our ROI?
I wanted to see if it would help make better use of my Google+ pages for business. I wanted everything to appear seamlessly, and effortlessly painless.
What's my experience with pricing, setup cost, and licensing?
The average day-to-day cost is a little bit extra storage capacity for the browsing on my smartphone, which I normally don't use for the specific tasks.
Which other solutions did I evaluate?
I looked at cloud.google.com, and then I also took another look at blog hosting that provides email and website hosting.
What other advice do I have?
I think the on-boarding could be made more efficient, but that doesn't mean more time.