GoToMeeting Review

Reliable meeting software, voice could be improved

Valuable Features:

The feature set is very comparable with other virtual meeting products.

Room for Improvement:

We often have voice issues, especially when there are a mix of VOIP and dial-in users.  The product technology has steadily improved over the past few years.  User defaults and billing settings are not available in the meeting software and subscription details have to managed almost exclusively by phone.  

Use of Solution:

Five years

Deployment Issues:

Many issues over time with phone echos and unusable audio. 

Stability Issues:

Generally, the online portion of meetings has been quite stable and doesn't lag.

Customer Service:

Very helpful customer service related to billing questions. 

Previous Solutions:

I had used WebEx at a previous company and was quite happy. Five years ago WebEx was quite a bit more expensive and as a startup we went with GoToMeeting. Currently evaluating options with higher quality audio.

Cost and Licensing Advice:

Be careful with offering toll-free audio as the charges add up quickly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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