GoToMeeting Review

Reliable meeting software, voice could be improved

What is most valuable?

The feature set is very comparable with other virtual meeting products.

What needs improvement?

We often have voice issues, especially when there are a mix of VOIP and dial-in users.  The product technology has steadily improved over the past few years.  User defaults and billing settings are not available in the meeting software and subscription details have to managed almost exclusively by phone.  

For how long have I used the solution?

Five years

What was my experience with deployment of the solution?

Many issues over time with phone echos and unusable audio. 

What do I think about the stability of the solution?

Generally, the online portion of meetings has been quite stable and doesn't lag.

How are customer service and technical support?

Very helpful customer service related to billing questions. 

Which solution did I use previously and why did I switch?

I had used WebEx at a previous company and was quite happy. Five years ago WebEx was quite a bit more expensive and as a startup we went with GoToMeeting. Currently evaluating options with higher quality audio.

What's my experience with pricing, setup cost, and licensing?

Be careful with offering toll-free audio as the charges add up quickly.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Highlights
The key advantage of GoToMeeting is the ability to use it without installing anything.
It's cost-effective.
GoToMeeting is very handy. It's good software. I would definitely recommend it.
Even for somebody who does not have a lot of experience, they can easily use it.
The most valuable feature is the dial-in capability.
Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality.
The most important feature for me was the iPhone app.
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