HCL Connections Review

When a user starts a community, activity, blogs, files, and wikis will be instantly available for the team from an intuitive GUI.


What is most valuable?

IBM Connections is born for collaboration and one of the easiest steps is starting a community with a set of great collaborative, built-in applications and starting to collaborate over a project. When a user starts a community, activity, blogs, files, and wikis will be instantly available for the team community with their intuitive GUI. Users can use the platform from browsers, mobile, or a desktop plugin within a minute!

How has it helped my organization?

It increases productivity. One example is using files inside Connections. You don’t have to manually go looking for a file in a folder somewhere. You can search for it with the internal search engine or you can search inside the relevant community.

Connections has a feature named Docs that enables online co-editing of Office documents.

What needs improvement?

The perfect software doesn't exist, but I think Connections is really a good piece of software with few things lacking. Probably they should also build a Windows Phone client app.

Also, IBM could develop an easy way to install the Connections platform. Currently, many steps are required and involving a skilled IBM Business Partner is mandatory for successful setup.

For how long have I used the solution?

I've been using Connections for four years.

What was my experience with deployment of the solution?

I have not encountered any deployment, stability or scalability issues.

Pre-installation steps should also include a plan for deployment to size the correct environment.

What do I think about the stability of the solution?

Nope IBM Connections is running over WebSphere application server so it is usually up and running

What do I think about the scalability of the solution?

Nope, Connections runs over IBM WebSphere Application server so you have only your fantasy as limit, you can cluster Connections in many differents ways

How is customer service and technical support?

IBM technical support is great.

Which solutions did we use previously?

I did not previously use a different solution.

How was the initial setup?

Initial setup is usually quite complex, but Connections is a set-and-forget environment.

What about the implementation team?

An in-house team implemented it, because we are an IBM Business Partner.

What was our ROI?

I think anyone can find ROI using Connections, but they have to drive users during the initial stages.

What other advice do I have?

Find an IBM Business Partner with experience and start to plan your environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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