HCL Connections Review

File sharing, employee profiles, communities, and blogs are some of the most-used features.


What is most valuable?

Connections is a full-featured enterprise social network solution. Below are some of the features most used by our employees:

  • Files and document management, including file sharing and libraries
  • Employee profiles
  • Communities
  • External communities
  • Blogs
  • Status posts
  • Activities

How has it helped my organization?

Connections, with its file sharing and lightweight document management capabilities, has helped us reduce the volume of email and network file usage.

What needs improvement?

Ideally, the product will increment advances from consumer social networks and file sharing tools sooner, as users expectations are formed by the software they use at home and on their devices.

For how long have I used the solution?

We have used IBM Connections since early 2013, beginning with version 4.0. In 2015, we upgraded to version 5.0. Throughout, we have used the on-premises solution.

In 2016, we extended the platform to external users via external communities.

What do I think about the stability of the solution?

We have not had any stability problems.

What do I think about the scalability of the solution?

We have not had any scalability problems.

How is customer service and technical support?

We used a variety of business partner support models and have been pleased with the support.

Which solutions did we use previously?

Prior to Connections, we did not have an enterprise social network solution.

How was the initial setup?

Like any major software implementation, the initial project required planning, resource allocation, vendor management, and communications.

What's my experience with pricing, setup cost, and licensing?

Learn and understand the different product offerings and pricing models and note the difference between cloud, hybrid, and on-premises solutions.

Which other solutions did I evaluate?

We evaluated Jive and SharePoint.

What other advice do I have?

Do your research and look for the solution that best fits your organization. Ultimately, enterprise social network adoption will be about culture and fit, and not the technology.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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