HCL Connections Review

All social interaction between users is great. Everything is accessible via mobile devices.


What is most valuable?

All social interaction between users is really great. Plus, I also like the Community feature and that everything is accessible via mobile devices.

What needs improvement?

This product should have a way to mark Communities as favorites for quick access.

For how long have I used the solution?

I have used this product for five years.

What do I think about the stability of the solution?

I did not encounter any stability issues.

What do I think about the scalability of the solution?

I did not encounter any scalability issues.

How are customer service and technical support?

The technical support level is good, both from the community and from IBM.

Which solution did I use previously and why did I switch?

Previously, we have not used any other solutions.

How was the initial setup?

The installation process is a bit complex. However, IBM's documentation is good and there are step-by-step installations guides that you can use.

Which other solutions did I evaluate?

We have not evaluated any other options, prior to this one.

What other advice do I have?

It is really important to have a plan on how to be successful with the implementation and adoption of this platform in your organization. You can't just install it and tell users to go ahead. Using this product as a transparent social platform where you share you work with others, is often a new way to work in most organizations.

**Disclosure: My company has a business relationship with this vendor other than being a customer: We are business partners of IBM.
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author avatarit_user628389 (Sales Leader at a tech services company)
Consultant

we have a nice cloud-based offering (on-prem too) that provides this "pinning" for all facets of Connections, into a richly personalized UX that "wraps" Connections; for better user experience, and rich/composite app integration. Visit www.workplaceon.com