What is most valuable?
IBM Connections Cloud gives us the opportunity to put files in one location for the people to get access to. Also, we use it in the meeting rooms this time, as it helps us with upgrading to software on-premise and its cost. It's an easier solution for us.
How has it helped my organization?
The meetings rooms have helped us. It's easier for people to use. It's easier for us to support. They went to the VaaS system on-premise and we didn't have any experience with that. It's just easier to use for us.
What needs improvement?
For us in the IBM Connections Cloud, we would like to use the capability for instant messages, but we need to have the groups sync up to the cloud from the on-premise, which it doesn't do at this point of time.
Also, with the file sharing option, that is where you could sync a folder; they say that this feature should be coming soon, but we haven't seen it yet.
What do I think about the scalability of the solution?
There's good scalability because there hasn't been any limitations for us as such.
How are customer service and technical support?
We also have a business partner that supports us. The support has been fine for us. They have helped us with the questions that we've had so far.
Which solution did I use previously and why did I switch?
For file sharing, we were using Dropbox, which isn't secure, thus we would like to have something different there. With the meeting rooms, like I have mentioned before, the cost of the upgrade and the lack of expertise on the site was the reason we moved to the IBM Connections Cloud.
How was the initial setup?
I was involved in the setup process to a certain degree. It was quite straightforward.
What other advice do I have?
Just understand what's all there and its cost. We haven't moved any files or applications or mails yet, just because of its cost. However, you should understand what's available and what you can use out of it. Don't be afraid to just pick and choose what you need.
When we choose a vendor, we are looking for somebody with whom we can work with and who doesn't speak a language that goes over our heads. In other words, a vendor that speaks our language and that assists us with what we need.