HCL Connections Review

Some features help people collaborate in the same community. It's hard to share files and content.


What is most valuable?

We have Connections 4.5, which is an older version. It does have some features that help people to collaborate in the same community.

There are newer versions that are integrated with Watson and some other features, and that might bring a lot of valuable features. For example, you can really collaborate in multiple channels, using Connections, so whether it's cognitive collaboration, or file or content collaboration, it makes it much easier.

What needs improvement?

From the sharing perspective, it is very clunky. It's very hard to share files and very hard to share content. It is not intuitive in the way it is. It doesn't provide the documentation baseline collaboration, so we're actually moving away from Connections. There are newer versions, but in today's world, with the version that almost everybody uses, it's very, very hard to use.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable.

How is customer service and technical support?

I don’t personally use it, but the company uses support all the time.

Which solutions did we use previously?

We needed some collaborative software and space, and IBM is our shop. So, you know what they say, “even our blood is blue”; everything's IBM. Apparently, it didn't make it all the way, so we actually are moving to Microsoft.

How was the initial setup?

I wasn’t involved in the initial setup.

What other advice do I have?

Go with the latest version and get everything integrated.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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